Privacy policy
PRIVACY POLICY
Last updated: 11 September 2026
Sandstone Scientific Pty Ltd (ABN 50 702 004 224) respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how Sandstone Scientific collects, holds, uses and discloses personal information when you visit sandstonescientific.com.au, request a quotation, place an order, contact us or otherwise interact with our business.
Our website is hosted on Shopify, which provides the ecommerce and website infrastructure used by Sandstone Scientific.
We handle personal information in accordance with applicable Australian privacy law. Where the Australian Privacy Principles (APPs) apply to Sandstone Scientific, we will handle personal information consistently with those principles.
1. PERSONAL INFORMATION WE COLLECT
The personal information we collect depends on how you interact with Sandstone Scientific.
It may include:
• your name;
• organisation, department or business name;
• job title or role;
• email address and telephone number;
• billing and delivery addresses;
• quotation, purchase order and procurement information;
• products you enquire about, request quotations for or purchase;
• order, transaction and payment information;
• delivery instructions and receiving-contact information;
• communications you have with us;
• account information if customer accounts are enabled;
• information provided through website forms;
• device, browser, IP address and website usage information; and
• other information you choose to provide to us.
Where payment services are used, payment information may be processed by Shopify and/or the relevant payment provider. Sandstone Scientific does not necessarily receive or retain complete payment-card details.
We do not intentionally collect sensitive information unless it is reasonably necessary for a particular purpose and permitted by law.
2. HOW WE COLLECT PERSONAL INFORMATION
We generally collect personal information:
• directly from you when you contact us;
• when you submit a website form;
• when you request a quotation or product information;
• when you place or discuss an order;
• when you provide a purchase order or other procurement documentation;
• through our ongoing business relationship with your organisation;
• automatically when you use our website, including through cookies and similar technologies;
• from Shopify and service providers that support our website and business operations; and
• where appropriate, from suppliers, distributors, freight providers or your organisation in connection with an enquiry, quotation, order or delivery.
You may contact us without identifying yourself where this is practicable. However, we will generally need sufficient identifying and contact information to provide quotations, process orders, arrange deliveries or respond to particular procurement enquiries.
3. WHY WE COLLECT AND USE PERSONAL INFORMATION
We collect, hold and use personal information where reasonably necessary to operate Sandstone Scientific.
This includes to:
• respond to enquiries;
• prepare quotations;
• identify and source requested scientific products;
• process and manage orders;
• communicate with customers about products and orders;
• process payments and maintain transaction records;
• arrange freight and delivery;
• provide customer service;
• manage returns, faults, replacements and other order issues;
• establish and manage approved organisational customer accounts;
• communicate with suppliers and distributors where necessary to fulfil customer requirements;
• maintain and improve our website and services;
• protect our website, customers and business from fraud, misuse or security threats;
• maintain financial, taxation and business records;
• comply with legal and regulatory obligations; and
• manage our business relationships with customers, suppliers and other organisations.
We will not use personal information for an unrelated purpose unless permitted or required by law.
4. ORGANISATIONAL AND PROCUREMENT CONTACTS
Sandstone Scientific primarily works with organisations, including government, research, education, environmental and other institutional customers.
This means we may hold professional contact information relating to individuals acting on behalf of their organisation, such as procurement officers, researchers, laboratory personnel, finance staff, receiving personnel and other organisational contacts.
We use this information to manage the relevant business relationship and procurement activities.
5. SUPPLIERS, DISTRIBUTORS AND DELIVERY PROVIDERS
Sandstone Scientific sources products through a network of suppliers and distributors.
Some orders may be dispatched directly from a supplier or distributor to the customer's nominated delivery address.
Where necessary to fulfil an order, we may provide relevant information to a supplier, distributor, freight provider or other service provider. This may include:
• recipient name;
• organisation;
• delivery address;
• telephone number;
• email address;
• purchase or order reference; and
• relevant delivery instructions.
We disclose only information reasonably required for the relevant purpose.
Sandstone Scientific remains the customer's point of contact for supplier-direct orders unless otherwise agreed.
6. SHOPIFY AND OTHER SERVICE PROVIDERS
Our website and ecommerce infrastructure are provided by Shopify.
When you access or use our website, Shopify may collect and process information about your device, website activity, transactions and interactions with the store in order to provide its services.
Information submitted through our website may therefore be processed by Shopify and other service providers involved in operating the website, processing payments, providing technology services, preventing fraud or fulfilling orders.
Shopify maintains its own privacy information explaining how it processes personal information through its services.
We may also use other reputable service providers for functions such as:
• website hosting and technology;
• email and communications;
• payment processing;
• accounting and financial administration;
• customer relationship management;
• data storage and backup;
• freight and logistics; and
• professional services.
We do not sell personal information.
7. MARKETING COMMUNICATIONS
Sandstone Scientific may use business contact information to communicate with existing or prospective organisational customers about our products, services or business where permitted by law.
We do not currently operate the website primarily as a consumer advertising or personalised-marketing platform.
If we introduce email marketing, personalised advertising or similar services in the future, we will update this Privacy Policy as necessary and provide appropriate choices and unsubscribe mechanisms.
You may ask us not to send marketing communications at any time.
Operational communications relating to quotations, orders, accounts, deliveries or an existing business relationship are not marketing communications.
8. COOKIES AND WEBSITE INFORMATION
Our website and Shopify may use cookies and similar technologies.
These technologies can support:
• website functionality;
• security;
• remembering website preferences;
• understanding how visitors use the website;
• shopping and transaction functionality; and
• improving website performance.
Some cookies are necessary for the operation of the Shopify platform.
The particular cookies and technologies used may change as Shopify and our website configuration change.
9. OVERSEAS PROCESSING AND DISCLOSURE
Some technology providers used by Sandstone Scientific, including Shopify and other cloud-based service providers, operate internationally.
As a result, personal information may be processed, stored or disclosed outside Australia.
The locations involved can depend on the service provider, its infrastructure and the particular service being used.
Where it is practicable to identify countries in which overseas recipients are likely to be located, we will maintain or update this Privacy Policy accordingly.
Where Australian privacy law imposes requirements concerning overseas disclosure of personal information, Sandstone Scientific will take reasonable steps to comply with those requirements.
10. HOW WE HOLD AND PROTECT INFORMATION
Personal information may be held electronically within Sandstone Scientific's business systems and within systems operated by service providers on our behalf.
We take reasonable steps appropriate to the nature of the information and our business to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
These measures may include appropriate access controls, authentication, secure service providers and administrative practices.
No internet transmission or electronic storage system can be guaranteed to be completely secure.
Please do not send highly sensitive or confidential information through ordinary website forms or email unless necessary and appropriate.
11. RETENTION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, our ongoing business relationship, legitimate business requirements, dispute resolution, or applicable legal, accounting and taxation obligations.
When information is no longer reasonably required, we will take appropriate steps to delete or de-identify it where required and practicable.
12. ACCESS AND CORRECTION
You may ask us to provide access to personal information we hold about you or to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
Please contact us using the details below.
We may need to verify your identity before providing access to or changing personal information.
Where Australian privacy law permits us to refuse a request, we will explain the reason where required.
13. PRIVACY COMPLAINTS
If you believe Sandstone Scientific has mishandled your personal information or have a concern about our privacy practices, please contact us.
Please provide enough information for us to understand and investigate your concern.
We will acknowledge and investigate privacy complaints and aim to respond within a reasonable period.
Where the Privacy Act 1988 (Cth) applies and you are not satisfied with our response, you may also be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).
14. THIRD-PARTY WEBSITES
Our website may contain links to websites operated by manufacturers, suppliers, government agencies or other third parties.
Sandstone Scientific is not responsible for the privacy practices of websites that we do not operate.
We recommend reviewing the privacy information of those organisations when visiting their websites.
15. CHILDREN
Sandstone Scientific primarily supplies organisations and professional customers and our website is not directed at children.
We do not knowingly seek to collect personal information from children through the website.
16. AUTOMATED DECISION-MAKING
Sandstone Scientific does not currently arrange for personal information to be used by a computer program to make decisions that could reasonably be expected to significantly affect an individual's rights or interests.
If this changes, we will review and update this Privacy Policy as required by applicable Australian privacy law.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy when our business practices, website functionality, service providers or legal obligations change.
The current version will be published on our website with the date of the latest update.
18. CONTACT US
For privacy enquiries, requests for access or correction, or privacy complaints, contact:
Sandstone Scientific Pty Ltd
ABN 50 702 004 224
Email: sandstonescientific@protonmail.com
Website: sandstonescientific.com.au
Postal address: PO Box 66, Humpty Doo NT 0836, Australia
Telephone: +61 473 452 028