Terms of service
TERMS OF SERVICE
These Terms of Service apply to purchases of goods and services from Sandstone Scientific Pty Ltd (ABN 50 702 004 224), including purchases made through our website, quotations, purchase orders, invoices and other agreed procurement arrangements.
1. About Sandstone Scientific
Sandstone Scientific supplies scientific equipment, laboratory consumables, field and environmental science supplies and specialist procurement services to organisations across Australia.
We may supply products from Sandstone Scientific stock, source them specifically for a customer, or fulfil them directly through an authorised supplier or distributor.
2. Quotations
Unless otherwise stated, quotations are valid for the period specified on the quotation.
Prices and availability may change due to supplier pricing, exchange rates, freight charges, manufacturer changes or product availability.
If a supplier changes the price, availability, or specification of a product before we accept an order, we will contact the customer before proceeding where the change materially affects the order.
3. Orders and Purchase Orders
An order may be placed through our website or accepted through an approved quotation, purchase order or other written agreement.
Submission of a purchase order does not necessarily constitute acceptance by Sandstone Scientific.
Sandstone Scientific accepts an order when it confirms acceptance or begins processing the order.
Customers are responsible for ensuring that purchase orders, delivery details, product specifications, quantities and other ordering information are accurate.
4. Pricing and GST
Unless otherwise stated, prices are in Australian dollars.
GST will be applied where required by Australian law.
Freight, delivery, handling, dangerous-goods charges, specialist packaging or other applicable charges may be additional unless expressly included in a quotation or product price.
5. Product Availability
Products displayed on our website, catalogues, quotations or other materials may be subject to supplier availability.
Listing a product does not guarantee that it is immediately available or held in stock by Sandstone Scientific.
If an ordered product becomes unavailable, discontinued or subject to a significant delay, we will contact the customer to discuss an alternative product, revised delivery timeframe or other appropriate option.
6. Special Orders and Specialist Sourcing
Sandstone Scientific may source products specifically for individual customers.
Special-order, imported, custom, configured or specifically sourced products may require payment or a binding purchase commitment before we place the order with our supplier.
Once committed to a supplier, these orders may not be cancellable for change of mind and may incur cancellation costs.
Any applicable rights under the Australian Consumer Law remain unaffected.
7. Product Information and Specifications
We take reasonable care to provide accurate product descriptions and specifications.
Manufacturers and suppliers may alter product specifications, packaging, model numbers or designs without notice.
Customers purchasing products for a specific technical, regulatory or scientific application should confirm critical specifications before ordering.
Where required, Sandstone Scientific can assist customers to obtain current manufacturer or supplier documentation.
8. Delivery and Lead Times
Delivery and lead-time estimates are provided in good faith but may depend on manufacturers, distributors, freight providers and other third parties.
Unless expressly agreed otherwise in writing, quoted delivery dates are estimates rather than guaranteed delivery dates.
We will endeavour to advise customers of significant known delays.
Orders may be delivered directly from one of our suppliers or distributors to the customer.
9. Inspection of Deliveries
Customers should inspect deliveries within a reasonable period after receipt and promptly notify Sandstone Scientific of damaged, missing, or incorrectly supplied goods.
Where practical, customers should retain packaging and provide photographs or other information reasonably required to investigate a freight or supply issue.
10. Returns and Refunds
Returns, cancellations and refunds are governed by our Return and Refund Policy and any rights that apply under Australian law.
11. Payment
Payment terms will be those shown on the website, quotation, invoice or other written agreement.
Sandstone Scientific may offer approved organisational customers account or purchase-order payment arrangements at its discretion.
Where credit terms are provided, payment must be made within the agreed period.
12. Scientific and Technical Use
Customers are responsible for determining whether products are appropriate for their intended scientific, laboratory, field, educational, clinical, industrial or other application.
Products must be used, stored, transported and disposed of in accordance with applicable manufacturer instructions, safety information and legal or regulatory requirements.
Nothing in this clause limits any guarantee, right or remedy that cannot lawfully be excluded.
13. Australian Consumer Law
Our goods and services may come with guarantees, rights and remedies that cannot be excluded under the Australian Consumer Law.
Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy where doing so would be unlawful.
14. Website Information
We endeavour to keep website information current and accurate. However, product availability, images, descriptions, specifications and pricing may change.
If an error materially affects an order, we will contact the customer before proceeding where reasonably practicable.
15. Intellectual Property
Content on the Sandstone Scientific website, including Sandstone Scientific branding, original text, graphics and other original materials, remains the property of Sandstone Scientific Pty Ltd unless otherwise stated.
Manufacturer names, trademarks, product images and product information remain the property of their respective owners where applicable.
16. Privacy
We handle personal information in accordance with our Privacy Policy and applicable Australian privacy requirements.
17. Governing Law
These Terms are governed by the laws applicable in the Northern Territory, Australia, and applicable Commonwealth legislation.
18. Contact
Questions about orders or these Terms can be directed to:
Sandstone Scientific Pty Ltd
ABN 50 702 004 224
Email: sandstonescientific@protonmail.com
Website: sandstonescientific.com.au