Shipping policy
SHIPPING AND DELIVERY POLICY
Sandstone Scientific Pty Ltd supplies scientific equipment, laboratory consumables, field and environmental science supplies and specialist products to customers across Australia.
1. Delivery Locations
We supply customers throughout Australia.
Delivery availability, freight charges and delivery methods may vary depending on the product, destination, supplier and any special transport or handling requirements.
For remote and regional locations, additional freight charges or delivery time may apply.
2. How Orders Are Fulfilled
Depending on the product and order, goods may be:
• dispatched directly by Sandstone Scientific;
• dispatched directly to the customer by one of our authorised suppliers or distributors; or
• supplied through a combination of shipments.
As a result, products within the same order may arrive separately.
Where an order is fulfilled through multiple suppliers or locations, we will endeavour to provide appropriate delivery information.
3. Shipping Costs
Shipping costs depend on the products ordered, delivery location, order size and applicable freight or handling requirements.
Where freight is not included in the advertised product price, we will show applicable delivery charges during ordering, include them in a quotation, or advise the customer before the order is confirmed where reasonably practicable.
Additional charges may apply to bulky or heavy equipment, remote-area delivery, dangerous goods, temperature-controlled products, specialist packaging or other products requiring special freight arrangements.
4. Delivery and Lead Times
We provide estimated lead times in good faith.
Delivery timeframes may vary depending on product availability, supplier stock, manufacturer lead times, freight providers and the customer's location.
Special-order, imported, custom or specialist scientific equipment may have longer lead times.
Unless expressly agreed otherwise in writing, estimated dispatch and delivery dates are not guaranteed.
If we become aware of a significant delay affecting an order, we will endeavour to notify the customer.
5. Supplier-Direct Delivery
Some products may be shipped directly from our supplier or distributor to the customer's nominated delivery address.
Supplier-direct fulfilment allows Sandstone Scientific to provide access to a broader range of scientific products without requiring us to physically hold every product at our premises.
Sandstone Scientific remains the customer's point of contact for the order.
6. Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address and any relevant delivery instructions.
For organisational customers, please include relevant information such as the building, laboratory, department, loading dock, receiving area, or contact person, where required.
We may charge additional costs for incorrect or incomplete delivery addresses, where appropriate.
7. Receiving and Inspecting Orders
Customers should inspect deliveries within a reasonable period after receipt.
If goods arrive damaged, incomplete or incorrectly supplied, please contact Sandstone Scientific as soon as reasonably practicable.
Please retain the goods and packaging and, where possible, provide:
• your order or invoice number;
• details of the affected product;
• photographs of the product;
• photographs of the packaging; and
• details of any visible freight damage.
This information helps us resolve the issue with the relevant supplier or freight provider.
8. Authority to Leave
If a customer requests or authorises a carrier to leave goods unattended, responsibility for delivery may change after the goods have been delivered in accordance with that authority.
We recommend delivering valuable, sensitive, or specialist scientific products to a location where they can be received securely.
9. Dangerous, Temperature-Sensitive and Regulated Goods
Some scientific products may be subject to dangerous-goods, temperature-control, biological, chemical or other transport requirements.
Additional freight charges, delivery restrictions or handling requirements may apply.
We will assess availability for particular destinations, where necessary, before confirming the order.
10. International Shipping
Sandstone Scientific currently focuses on supply within Australia.
International orders may be considered by prior arrangement but are not guaranteed to be available through the website.
11. Contact Us
For shipping, delivery or order enquiries, contact:
Sandstone Scientific Pty Ltd
ABN 50 702 004 224
Email: sandstonescientific@protonmail.com
Website: sandstonescientific.com.au